Apprenticeship Network

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Serving employers, youth & job seekers in the cities, towns and counties of Elgin, Middlesex and Oxford.


NEW Free Training - Pre-Apprenticeship Call Centre trades program

Interested in taking calls and serving them or providing information and assurance for clients needing technical assistance? We are offering Level One industry-standard training for contact centre agents. You can choose from either Customer Service Agent or Technical Support Agent.

Goal: To train adults support desk call centres. Agents help customers calling into the company to ask about products and services.

Eligibility: Completion of high school diploma so that Level One training and unpaid work experience can be completed by January 2017.

Cost: Free

Benefits: Direct Level One training with teacher, rehearsal for job interviews and customer calls, experience in a call centre environment.

Timelines:
September-November - Level One Training (for students with Grade 12 diploma)
November - January - Unpaid Workplace Experience (on-site training in call centre)

Please see our Pre-Apprenticeship Training for Call Centre Agents flyer for more detailed information.

To See If You Are a Fit: Call 519-675-4436 to meet with the Pre-Apprenticeship coordinator. If eligible, you will be invited to complete our qualifying assessment (held every Wednesday at 9:00 AM.) Successful candidates can begin classes the following day.

We want you to succeed. Call 519-675-4436!


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